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Priority

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Agency ID

Please let us know what Agency and/or Account this ticket concerns.

Client (Merchant) Account ID

When applicable, please provide the account ID of the client or merchant that is having the issue.

Campaign(s) Affected

Please provide the Campaign ID or campaign names of any affected campaigns.

Sample Customer(s)

Please provide some customer IDs (card numbers, phones, emails, etc.) that we can use to try to replicate the issue

Clerk Interface Used

If the issue is on the Merchant side, which of these interfaces is used when the issue occurs

Customer Interface

If the issue affects customers, which of these interfaces are they using

Agency Interface

If the issue affects an agency's functionality, which of these interfaces is used when the issue occurs

Details to reproduce the issue

Please provide as much information and details as possible to enable us to reproduce and understand the issue. Err on the side of over-explaining! Examples of NEEDED information: Account ID(s), Campaign ID(s), Customer ID(s). Examples of very useful information: Steps to reproduce problem(s), error message(s) received, explanation of screenshot(s) attached, etc.

Description of the issue

Please provide a description of the problem, what you are trying to achieve, what result was expected, what occurred instead, etc. If possible, please attach screenshots (use the "Attach file" link, below) to help us understand the problem better.

Attachments

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